please always check the device is not Hardlocked by following these guidelines:

a) Dial *#*#7378423#*#* in your handset. And a menu will appear
b) In the Menu go to Service Info > SIM Lock

In this menu there are 5 rows as shown below, each representing a different level of SIM Lock.

[x] Network 7 – It means you have 7 attempts left to use a Unlock Code
[ ] Network subset 0
[ ] Service provider 0
[ ] Corporate 0
[ ] SIM 0

[x] means that lock level is Enabled and [ ] means that lock is disabled
[o] is another way to show that the phone is Handblocked (Unsupported)

If the phone has just 1 try left we recommend you record a video while typing our code so in case the code is wrong we can refund you.
No Refund will be issued if the mandatory video proof we request in case of a wrong code shows that the phone is "Bricked" or "Hardlocked"!

Cancellation policy

* No cancellation accepted once in process
* No cancellation if delayed until supplier approve cancel or deliver the code
* Advertised time frame is approximate time frame not a guaranteed time frame.

Verification: 

• In Case of any issue submit ticket At This  with Your Order Will Be Verified And Updated After Check With Supplier.

Note: Do Not Click On Verify Button Or Do not Send Any Verification At Email Whats App Or Skype Orders Will Be Verified Received On Ticket.